Returns
Understanding our 100% money back guarantee policy
At Klyr Men, we want you to feel confident trying our products for the first time. If the product isn’t the right fit for you, we offer a 100% Money-Back Guarantee on your first product so you can try it completely risk-free. If you are trying Klyr f
How to initiate a return?
Contact us at [email protected] first for approval. Unauthorised returns won't be refunded. Satisfaction guaranteed. Thinking of Returning Something? Read This First. At Klyr Men, we stand by what we make. But if something’s off, let’s sort it out
How do I change my shade?
At Klyr Men, finding the right shade is important for achieving the most natural result. If the shade you ordered doesn’t match your skin perfectly, we’re here to help. If you feel your current shade is too light or too dark, you don’t need to send t
Who is eligible for the 30-Day Money-Back Guarantee?
The 30-Day Money-Back Guarantee is designed for first-time customers trying Klyr. It cannot be applied to repeat purchases of the same product. See table below to see if you can use 30-Day Money-Back guarantee or need to refund.
How to Request a Refund?
Send us an email to [email protected] with your order number and a quick note about the issue. It’s that simple. We take care of the rest, so you can get back to looking sharp and feeling confident.
Which products are covered by the refund policy?
When can I request a refund?
The refund request must be initiated within 30 days of receiving the product. Any requests made beyond this period will not be eligible for a refund under this policy. Refunds will be issued to the original form of payment used for the purchase. It c
How long does it take to receive my refund?
Refunds will be issued to the original payment method used for the purchase. It can take up to 5 to 7 days from the date of accepting your refund request by our Customer Service Team to process the refund.
Are shipping costs refundable?
Original shipping fees are non-refundable, as they’re handled through our trusted third-party delivery partners. These costs are covered once your order is shipped and can’t be reclaimed after dispatch.
Do discounts affect my refund amount?
If your order was placed using a discount or promotion, your refund will be calculated based on the discounted price paid, not the original retail price.