Subscriptions
How does a subscription work?
When you subscribe, you receive your product automatically at the interval you selected at checkout (for example, every 30, 60, or 90 days) — at a discounted subscription price compared to a one-time purchase. Payment is collected automatically befor
Can I cancel my subscription?
Yes — you can cancel your subscription at any time, free of charge. Cancelling stops all future shipments and charges. Any order that has already been processed or shipped will still be delivered. You can cancel through your account, or simply contac
What happens if I cancel right after placing my first order?
The subscription price is a discount you receive in exchange for subscribing. If you cancel before receiving at least one renewal order, your first order may be treated as a regular one-time purchase, which means the difference between the standard p
Does cancelling my subscription also cancel my order?
No. Cancelling your subscription only stops future shipments — your existing order remains valid and will be delivered as normal. If you want to return a delivered order, that's handled separately under our return policy. Contact our customer service
When will I be charged for my next order?
Your subscription renews automatically at your chosen interval, and payment is collected shortly before each shipment. You can see your next billing date in your account, and we'll also send you a reminder email. If you'd like to double-check your bi
Can I change my delivery frequency?
Yes! You can adjust how often you receive your product — for example, switching from every 30 days to every 60 days. You can do this by login into your subscription account or asking one of our customer service representatives.
Can I skip or delay my next delivery?
Absolutely. If you still have product left, you can push back your next shipment instead of cancelling.
Can I change my delivery address or payment method?
Yes. You can update your delivery address and payment details in your account. If you run into any trouble, contact our customer service team and we'll sort it out for you.
What happens if my payment fails?
If a renewal payment fails, we'll retry it and notify you by email so you can update your payment details. If payment can't be collected, your subscription may be paused. If you need help updating your payment method, our customer service team is the
Can I return a product I received through my subscription?
If you're an EU/EEA or UK customer, you have a statutory 14-day right of withdrawal starting the day after you receive your first subscription order. For other countries, we offer a voluntary 14-day return policy. Please note that sealed skincare pro