Shopping FAQs
Can I cancel or change my order?
You can, as long as your order hasn’t been fulfilled yet. For the best chance, contact us within 12 hours of placing your order. Once it’s shipped, we can’t make changes or cancel it.
What if an item is out of stock or on backorder?
You can still place a pre-order. The estimated dispatch time will be clearly shown on the product page. Once it’s back in stock, your order ships first.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for