Concealing Cream+

Daycream+

Tandrops+

Concealing Sponge+

See here the most frequently asked questions. Is your question not here? Our customer service is available Monday to Saturday to answer all your questions.

Contact us: support@klyrmen.com

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Products FAQ

What is Klyr Concealing Cream+?

How do I use Klyr Concealing Cream?

Why does my dispenser look like a brush instead of a pump?

How should I apply Klyr Concealing Cream+?

Can I use Klyr Concealing Cream+ everyday?

Is Klyr Concealing Cream+ suitable for sensitive or acne-prone skin?

Does Klyr Concealer Cream+ cover tattoos, scars, or spots?

How do I find my shade

What makes Klyr Concealer Cream+ different from other concealers?

What if Klyr Concealing Cream doesn’t work for me?

What if my skin is dry or redness-prone - will Concealing Cream+ work for me?

Do I need to put sunscreen on?

Why isn’t anything coming out when I press the pump?

Where is the Concealing Cream+ produced?

What is Klyr Daycream+?

How do I use Klyr DayCream+ the right way?

Can I use  Klyr DayCream+  with Concealing Cream+ and   TanDrops+?

Does Klyr DayCream+ protect against UV and pollution?

What if  Klyr Daycream+ doesn’t work for me?

How should I store Klyr Daycream+?

Where is the DayCream+ produced?

What is Klyr TanDrops+?

How do Klyr TanDrops+ work?

What’s inside Klyr TanDrops+?

How do I use Klyr TanDrops+?

How much Klyr TanDrops+ should I use?

What happens if I use too many Klyr TanDrops+?

What if Klyr TanDrops+ doesn’t work for me?

Where are the Tandrops+ produced?

What is Klyr Concealing Sponge+?

Do I need it to apply Concealing Cream+?

Is Klyr Concealing Sponge+ reusable?

What makes the Klyr Concealing Sponge+ different?

How often should I clean my Klyr Concealing Sponge+?

How long does the Klyr Concealing  Sponge+ last?

How do I use the Klyr Concealing Sponge+?

How do I store Klyr Concealing Sponge+?

Where is the Concealing Sponge+ produced?

How fast is the delivery?

How much is the shipping cost?

How can I track my order?

Where does Klyr ship?

What if my package is delayed, lost, or damaged?

Shipping & Delivery

Understanding our 100% money back guarantee policy

How to initiate a return?

How do I change my shade?

Who is eligible for the 30-Day Money-Back Guarantee?

How to Request a Refund?

Which products are covered by the refund policy?

When can I request a refund?

How long does it take to receive my refund?

Are shipping costs refundable?

Do discounts affect my refund amount?

Returns

What payment methods do you accept?

Can I pay in my local currency?

When will I be charged?

Is my payment information safe?

Can I use multiple payment methods on one order?

My payment didn’t go through. What should I do?

Do you accept prepaid or gift cards?

Do I get a receipt or invoice?

Can I pay in installments?

What if I see a double charge?

Payments

Can I cancel or change my order?

What if an item is out of stock or on backorder?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Shopping FAQs

How does a subscription work?

Can I cancel my subscription?

What happens if I cancel right after placing my first order?

Does cancelling my subscription also cancel my order?

When will I be charged for my next order?

Can I change my delivery frequency?

Can I skip or delay my next delivery?

Can I change my delivery address or payment method?

What happens if my payment fails?

Can I return a product I received through my subscription?

Subscriptions

How can I unsubscribe from Klyr promotional emails?

How can I contact the Support Team?