What if my package is delayed, lost, or damaged?Updated 15 days ago

If your package is delayed, lost, or arrives damaged, please contact us at [email protected] within 7 days.

We'll work with the shipping carrier to investigate the issue, which typically takes up to 5 days. We may ask you to check with neighbors or provide additional information to help locate the package.

If the investigation confirms that your package was lost, damaged, or incorrectly delivered, we'll make it right as quickly as possible.

Orders protected with Shipping Insurance are eligible for a replacement if a package cannot be recovered. For uninsured orders, claims are handled in accordance with our Shipping Protection Policy. 

Please note: Once the carrier's Proof of Delivery (POD) confirms that a package was delivered correctly to the shipping address provided at checkout, responsibility for the package transfers to the recipient. For this reason, we strongly recommend selecting Shipping Insurance during checkout for added protection against loss or theft after delivery. 

Also, please make sure your shipping address is complete and accurate before placing your order. Customers are responsible for providing the correct delivery address at checkout. If your order is delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information, we are unable to offer a refund. If possible, we'll be happy to help arrange a reshipment, though additional shipping costs may apply.